1. Guest Check-in Requirements

• The primary guest must be at least 18 years old to check into Hotel Vintana.
• All guests are required to present a valid photo ID at the time of check-in, as mandated by government regulations.
• Valid identification includes Aadhar Card, Driving License, Voter ID, or Passport. Guests without an original, valid ID will not be allowed to check in.

 

2. Behavior and Conduct

• Hotel Vintana reserves the right to take action against any guest whose behavior is deemed inappropriate or unacceptable.
• If complaints are raised, appropriate action will be taken after a thorough investigation.
• The hotel may refuse service to guests violating hotel rules or behaving in a manner that affects the comfort or safety of other guests.

 

3. Special Policies for Certain Destinations or Seasons

• Some locations or seasons may have specific policies. These will be communicated to guests during booking or check-in.

 

4. Liability for Damages

• Guests are responsible for any damage caused to hotel property beyond normal wear and tear.
• Guests must keep their room in good condition and maintain cleanliness during their stay.
• In case of damages, the cost of repair or replacement will be charged to the guest’s account.

 

5. Booking-specific Policies

• Some bookings may have additional policies or requirements that will be communicated during the booking process. Guests must adhere to these policies for a smooth check-in experience.

 

6. Booking Confirmation and Communication

• Hotel Vintana may contact guests closer to their check-in date via phone or messages to confirm their arrival time or status.
• If we do not receive a response after multiple attempts, the reservation may be placed on hold or canceled.
• If availability permits, the booking may be reinstated once the guest contacts us or completes payment via our secure payment options.

 

7. Guest Feedback

• To improve our services, Hotel Vintana may reach out to guests post-stay via calls or messages to gather feedback regarding their experience.